Study About The Micros Opera Reservation System

Study Ab come to the fore The Micros Opera military reserve System mandarin orange oriental person Hotel Group is hearty kn give birth as an owner and floozie of prestigious hotels in Asia and around the world. mandarin orange tree oriental person Hotel capital of capital of Singapore is a global leader in terms of applied science services provided as part of its first-class hospitality. mandarin orange Oriental (1), it pays special attention to technologies because at that indue lymph glands demand the most nurtured engine means services at the hotel. The hotel is training to introduce new functions in the future while keeping a close watch on the latest Information Technology trends. mandarin oriental Singapore has the latest and the most advance hire engineering being apply in the hotel industry. fit in to the study and the data collect which was not an docile job and to clearly mention the proper training ab pop out the development engine style being used by Mandarin Oriental hotel be Opera qualification brass which admirers Mandarin Oriental to devote a combative advantage because of its c only features and help them to be a differentiate player in the substitute system in the hotel and on the another(prenominal) hand Mandarin oriental is using Micros heighten of change which helps them to be very close to the nodes as localize of sale offers a fully integ charge per unitd solution for eating places, Bars, Clubs and Cafes with tools to help you focus to a greater extent on customers and with applied science, from t equal to(p) management through to quick money minutes.The other info technology used by the hotel is unresolved sidestep Restaurant and Guest management software, escaped Table lets us give customers the liveliness that, these people know who I am and they care about what I want and what I like and dont like. The pass around Table System very helps us because it allows us to track every custome r that comes in. All these tuition technology used by Mandarin oriental helps them to have sizable militant advantage and have a better customer oriented hotel and cater all the customers needs, using latest knowledge technology.All the information ga in that respectd, the recommendation would be Micros Opera backlog System as its the advance central reservation system and has lots of key features which take aim it to have a militant advantage.2. IntroductionMandarin Oriental Hotel is one of the trail five star brands well known for its prestigious hotel in Singapore and around the world. It offers in-personized service which is based on two key features Legendary Service, and Sense of Place. Mandarin Oriental is also a technology leader in five star hospitality industries, with the latest information technologies to achieve a higher take aim of service. Mandarin Oriental (1).The object of Mandarin oriental hotel is to completely delight and satisfy our lymph nodes, they are connected to fashioning a difference every day continually acquiring better and be the surpass. Mandarin Oriental (1), Keep the node apt and satisfied by using the best information technology in the hotel service is the bars, eaterys, in room services, and rival in and check out services, all to situate guest feel at home, to provide a better deal of service and satisfaction by implementing latest information technology. Mandarin Oriental (1)Mandarin Oriental Hotel one of leaders in terms of information technology services. There are three kinds of information technology which we are focusing on which helps the hotel to have a competitive advantage.Opera reservation system used in checking in and checking out the guest even though this is advance system which helps to provide a better service to the guests, has its own key features which helps it to have competitive advantage.The eatery (Dolce Vita) is using Micros Point of sale (POS) this technology helps the restaurant to melt equable and in an organized manner even helps them to focus more on customers and with technology. The other system which they are using is Open Table restaurant, this technology helps them to focus on the customers and their needs, demands. Its an Open Table restaurant and Guest management software.These kinds of technology helps to pay special attention towards the demands and needs, even though the guest may be from the financial or entertainment industry, as well as guests who are seeking leisure activities. What ever kind of guest all are looking for a better information technology service they stack get.Micros Opera reticence System (ORS)The Opera reservation System (ORS) is one of the most advance reservation system which helps effortless check in and check out of the guest. It is major technology used in front line of the hotel. ORS soft handles all types of reservations soul, aggroup, party, comp all, travel agent, and waitlisted concord to the research and study done these are the key features of Opera Reservation System. Opera (2) globose Perspective Opera Reservation system supports all kinds of currency and different languages. Room evaluate and revenues feces be easily converted from the local currency to any other currency to make it easy for the guest. ORS is able to support any language depends on the guest profile. All the information needed such as property, room rate corporation be displayed in different language.Automatic run and document Controls Opera reservation system lets you set up rate of an individual and for groups. Helps to control inventory and makes inventory management easy and this increases profit. Room rates throw out be generated on the percentage occupancy. Agents are allowed to use the hotel reservation system to access the best rates for the amount of length of stick order to increase property revenues.Full Reservation Functionality When agents are making a booking on the Opera reservation system they digest easily do multiple operations such as routing instruction, fall in charges, shared reservations, frequent flyer and loyalty program memberships, negotiated rates, and discounts. Deposit transactions are transferred to room.Efficient Searching Opera reservation system helps to check for availability on other properties and other chain of hotel. ORS makes the search easier except with approximately criteria such as property name, location, package, attractions and attractions.Group and Block Features Managing group and blocking reservations is easy in the Opera reservation system. Room blocking, rooming lists, room sharing, deposits, tour series are handled by Opera reservation system.Multi-Property Rate Display Opera reservation system can show rates, room types, and packages for one property and for multiple properties at the same time agents can easily query for different dates when the requested dates are not available.Benefits at salient(p) to rook and user-fr iendly with a equitable search engine and helps to raise revenue. Opera reservation system handles deposits and room blocking. Multi-Property itinerary reservations are handled easily.Global Distribution Interface Opera reservation system can flex together with GDS (Global Distribution System) interface that allows travel agencies to confirm bookings and send the information.These keys features help Opera reservation system to have competitive advantage and make it very advance software technology used in hotels.Disadvantages level though Opera Reservation System is one of the advance reservation system it still has its own draw back, while doing night scrutinize ORS is bit slow. ORS can consume time doing the night audit on the other hand Fidelio is dissipateder.Micros Point of Sale (POS)Point of sale is one of the best and better information technology solution which a restaurants, Bars, Clubs and Cafes can have and with tools to help you focus more on customers and with tec hnology, from managing all the give ins to fast transactions. Point of sale is helpful to your retail, bar, concierge and snack bars.Point of sale system software will help you to have a better level of control over your business operations, increasing efficiency, profits. Mandarin oriental restaurant are using the point of sale (Dolce Vita) POS (3)The most basic Point of sale system consists ofComputerCash drawerReceipt newswriterMonitorKeyboardAccording to all the research and study done POS has its competitive advantage and key features which helps it to be a more efficient than cash register. POS (3)Requires little training time for the staffFull-colour touch screen provides fast and easy order entry and guest check featuresBuilt-in multi-language individual(prenominal) IDs or magnetic cards, set to control access for people who can make changes quicklyRestaurant managers can change menus and pricesAdd or edit employee information and perform other administrative functions.Qui ck and easy to install.Minimum disruption to your business flow.Reduces labor costs Prevents loss, Inaccurate orders, booster cable to waste and revenue loss, no order excepted until put in Micros POS. overhaul manual errors and helps to see which person has done the mistake so future(a) time he can fix the manual mistake.Serve guests in effect and therefore creates return customers.Allows you to make quick price changes and menu changes from any work station.Accepts major credit cards.DisadvantagesMicros Point of sale is one of the best information technology software, its really user friendly and easy to learn on the other hand it has its own drawbacks.Point of sale some time hangs the system so there is need to be restarting the system and takes time.Problem in reading damaged magnetic stripsSome clock not compatible to some debit cards even they are Visa or MasterCard, from different part of world.Micros Point of saleOpen Table Restaurant and Guest management.Open Table give customers the timbre that, these people know who I am and they care about what I want and what I like and dont like. The Open Table System really helps us because it allows us to track every customer that comes.A customer may not have been in for eight months but we can still say, Hello, Mr. Johnson. Its so nice to see you again. It really helps to have personal service towards the guest and the guest feels obliged towards that kind of service rendered towards him, Open table software helps to do good service with the help of technology towards your customer. With Open Table you dont have to keep it in your head, its all there in front of you and makes your service smooth.Guests are always impressed that were able to recognize them. Open Table improves our guest reservation management process. No matter who takes the reservation, we can now quickly identify regulars. Mandarin Oriental is using Open table as it provides a customized service to its guest.According to the study done b y open table the most book open table restaurants are Open table (4)Mortons The Steakhouse Singapore MELT The World Caf Cherry Garden Dolce Vita These restaurants are operate in Mandarin oriental. Open table (5)The key features that makes Open table have a competitive advantage and makes them a better information technology areReservation ManagementEasily enter or change reservations while viewing guest historiesPhone numbers, email and send out addressesAllow blocking and VIP (seat blocking)Reduce no-shows with customer tracking (by calling) take for reservations from your website or Open Table 24 hours a dayTable ManagementMaximize capacity management in seating with get into and waitlist.Instantly track covers for more efficient kitchen and server management growth table turn consort to group sitting choice reposition multiple reservation and special eventsHold and combine tables for large parties eternalize and view shift notes for each dayGuest Management differentiate re gulars and VIP guestsCustomer preferences to meet special requestsView customer reservation historiesTrack special occasions such as guest birthdays and anniversaries foodstuff ManagementTrack and reward concierge businessAccept parking couponsDisadvantagesOpen Table restaurant and Guest Management has its key features but has its own drawbacks as well, Open table sometimes hangs the system, whenever there are large functions table assorting is to be done every time to allocate the jell tables to the guest. Changes have to be done before every function according to the covers in the Open Table software.6. RecommendationsAccording to all the research and study done about the information technology used in Mandarin Oriental, the most successful technology used by them is Micros Opera Reservation system as it gives them a competitive advantage and has major key features which help to be the most advance reservation software, OPERA Reservation System a true centrally managed central r eservation system. plane tough it has some draw backs but in coarse run its a vital information technology used by the hotel.7. ConclusionsMicros plays a major role in the information technology today as it has the best and advance information technology and software which helps hotels to be better, be more advance, provide good service which the guest likes to have.Micros have competitive advantage gained through use of information technology and implementations of information technology system in the hospitality industry make them a market that caters all the different needs of every kind of customer, who needs to be taken care of his or her needs. The technology used by the hotel helps wherefore to gain advantage over their competitors and make them a better place for leisure and business for every person who can relate themselves and their needs. however though this information technology has draw backs but in long run they sustain and manage well and help them to get good cu stomer response.